Martvaly Delivery and Refund Policy
Delivery Options Overview
At Martvaly, we strive to provide efficient and reliable delivery services. We offer the following delivery options:
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery Charges & Time
|
Inside Dhaka |
|
|---|---|
|
Standard delivery |
60 Tk |
|
Standard delivery |
Get it in 1-3 business days |
|
Outside Dhaka |
|
|---|---|
|
Standard delivery |
120 Tk |
|
Standard delivery |
Get it in 3-5 business days |
Delivery times are estimates and may vary due to factors such as product availability, holidays, and unforeseen circumstances.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Refund/Exchange Policy:
- Products will not be accepted for return if they match the product description and images provided.
- If the product matches the description and images, returns will not be accepted.
- However, you can exchange the received product for another product of equal or greater value (you will need to pay the difference if the new product is more expensive).
- Products of lesser value cannot be exchanged.
- The customer will bear the costs of shipping/delivery for the exchange.
Warranty:
- Products with warranties will be provided with warranty service by us.
- In some cases, the product's brand will provide the service, in which case you can obtain service from your nearest service point.
- The customer will bear the costs of shipping/delivery to and from the service center for warranty service.
Eligibility for Refund (For cases where the product does not match the description/images):
- You may be eligible for a refund if you receive a damaged, defective, or incorrect product (i.e., it does not match the description/images).
- Refund requests must be initiated within 2 days of receiving the product.
- The product must be unused, in its original packaging, and with all original tags and labels intact.
- Certain products may not be eligible for refunds due to hygiene or other reasons. This will be clearly stated in the product description.
Refund Process (For cases where the product does not match the description/images):
- To initiate a refund, please contact our customer support through [Contact details].
- Provide your order details and a clear explanation of the reason for the refund request.
- You may be required to provide photographic evidence of the damaged, defective, or incorrect product.
- Once your refund request is approved, we will initiate the refund process.
- Refunds will be processed through the original payment method.
- The refund may take 14 business days to reflect in your account, depending on your bank/payment provider.
Non-Refundable Items (Generally applies unless the product does not match the description/images):
- Certain items, such as [List non-refundable items], are generally non-refundable unless they are damaged, defective, or incorrect (i.e., do not match the description/images).
Other Terms:
- We reserve the right to refuse a refund if the product is not returned in its original condition or if the refund request is not made within the specified timeframe (This primarily applies to situations where a refund is valid because the product did not match the description/images).
- In case of any disputes, Martvaly's decision will be final.
- This Delivery and Refund Policy is subject to change without prior notice.
Contact Us:
If you have any questions or concerns regarding our Delivery and Refund Policy, please contact us at:
- [Phone Number]
- [Email Address]
- [Social Media Links]
FAQs
Ordering & Accounts:
You can easily place an order by browsing our website, adding your desired items to your cart, and proceeding to checkout. You'll need to provide your shipping information and choose a payment method.
While creating an account is not mandatory, it is recommended. Having an account allows you to track your order history, save your addresses, and receive exclusive offers.
On the login page, click "Forgot Password" and follow the instructions to reset your password via email.
Please contact our customer support as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request, but changes may not be possible once the order has been processed.
Delivery:
Yes
Once your order is shipped, you will receive a tracking number via email/SMS. You can use this number to track your order on our website or the courier's website.
Our delivery partner will attempt to contact you to reschedule delivery. If they are unable to reach you, they may attempt delivery again or return the package to us.
Payment:
Cash on Delivery, bKash, Nagad, Credit/Debit Cards, etc.
es, we use secure payment gateways to ensure your payment information is protected.
